Are Nestle Products Gluten-Free?

03Nov14


Sent: Oct 31, 2014 10:57:30 PM 
Subject: Comment from contact.nestle.ca 


I've recently been diagnosed with Celiac disease and I'd like to know if you're able to provide me with a list of gluten free Nestle products in Canada? 

Thank you!

From: Nestle Canada <nutrition@ca.nestle.com
Date:11-03-2014 9:34 AM (GMT-08:00) 
Subject: RE: Comment from contact.nestle.ca (#2873-449088109-1079) 
Case ID: 482770-1855073199 

Dear Connie, 

Thank you for contacting us. 

Nestlé Canada is committed to the safety and well-being of our consumers; including those with food allergies. We work closely with experts in the field of allergy, such as Anaphylaxis Canada, and regularly seek their guidance on our initiatives. 

In Canada, there are ten (10) priority food allergens that must be labeled on all packaging. These are peanuts, tree nuts, sesame seeds, milk, eggs, fish and shellfish, soy, mustard, wheat and sulphites. These allergens must be declared when they are added to pre-packaged foods. 

I would encourage you to always read the label. This is going to have the most up-to-date information. Ingredients do change and what is on the package is always accurate. That said, we do not have a complete list of gluten free products 

If you have any further questions, please don’t hesitate to call the number listed below, or respond directly to this email. 

Thank you for choosing Nestlé, 

Melissa 
Consumer Care Specialist 
Toll-free 1-800-387-4636 
9 a.m.-6 p.m. EST, Mon-Fri 

Nestlé 
Good Food. Good Life. 
www.nestle.ca 


Sent: Nov 3, 2014 1:48:50 PM 
Subject: RE: Comment from contact.nestle.ca (#2873-449088109-1079) 

Hi Melissa,
 
Well, that's unfortunate Nestlé Canada doesn't have a list - why is this exactly?  

Connie 

Case ID: 482770-1855073199

Dear Connie Motz:

Thank you for inquiring about our gluten-free products. At this time, I do not have a complete listing of all our gluten-free products. We have a lot of products and it would be very hard to list every item that is Gluten Free. I am very sorry.

If you’re interested in the gluten content of a particular product, however, I recommend calling our toll-free number (1-800-387-4636) -one of our Consumer Care Specialists will be happy to assist you.

Thank you for choosing Nestlé,

Debbie
Consumer Care Specialist
Toll-free 1-800-387-4636
9 a.m.-6 p.m. EST, Mon-Fri


Nestlé
Good Food. Good Life.
www.nestle.ca

    

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